Returns & Refund Policy

Last updated: July 2026

Custom Printed Products

All products sold by us are custom printed or manufactured to order using the artwork, text, measurements, colours and specifications selected or supplied by the customer.

As our products are made to your specifications or are clearly personalised, they are exempt from the standard 14-day cancellation right under applicable Irish and EU consumer legislation governing distance sales.

Accordingly, we cannot accept returns or offer refunds where:

• You change your mind after placing an order.
• You order the incorrect size, material, finish or quantity.
• You no longer require the product.
• You supply incorrect artwork, text, measurements or specifications.
• You approve artwork containing errors.
• Colours differ slightly from those displayed on your screen.

Please review all artwork, spelling, dimensions and order details carefully before submitting your order.

Order Approval

Where artwork proofs are provided, production will only commence after written approval has been received.

Approval confirms that you have checked:

• spelling and grammar;
• dimensions;
• layout and positioning;
• colours (where reasonably represented);
• all other design details.

Once artwork has been approved and production has commenced, orders cannot be cancelled, amended or refunded.

Customer-Supplied Artwork

Customers are solely responsible for ensuring that all uploaded or supplied artwork is:

• accurate and complete;
• suitable for printing;
• supplied at an appropriate resolution;
• correctly sized;
• free from spelling, grammatical or design errors.

We are not responsible for errors that appear in artwork approved by the customer.

Intellectual Property

By uploading artwork or designs, you confirm that:

• you own the copyright or have permission to reproduce the material;
• the artwork does not infringe the intellectual property rights of any third party; and
• you indemnify us against any claims arising from the reproduction of artwork supplied by you.

We reserve the right to refuse any order containing material that we reasonably believe infringes copyright, trademarks or other legal rights, or contains unlawful, offensive or inappropriate content.

Colour Matching

Every effort is made to reproduce colours accurately.

However, colours viewed on monitors, tablets and mobile devices may vary from the finished printed product due to:

• screen calibration;
• printing methods;
• inks;
• substrates;
• lighting conditions; and
• manufacturing processes.

Unless a specific colour matching service has been agreed in writing (such as Pantone matching where available), minor colour variations are considered normal and do not constitute a manufacturing defect.

Manufacturing Tolerances

Due to the nature of commercial printing and finishing, reasonable manufacturing tolerances may apply.

Unless otherwise agreed, slight variations in:

• dimensions;
• trimming;
• cutting;
• positioning;
• finishing; and
• colour consistency

are normal within accepted industry standards and are not considered defects.

Installation

Where products require installation, customers are responsible for ensuring:

• the application surface is suitable;
• products are installed correctly; and
• manufacturer installation guidance is followed.

We cannot accept responsibility for damage or product failure caused by:

• incorrect installation;
• unsuitable surfaces;
• environmental conditions; or
• misuse after delivery.

Faulty, Damaged or Incorrect Products

Nothing in this policy affects your statutory rights.

If your order:

• arrives damaged;
• contains a manufacturing defect;
• differs materially from the approved artwork or agreed specification; or
• has been supplied incorrectly,

please notify us within 7 days of delivery.

Please include:

• your order number;
• a description of the issue; and
• clear photographs showing the problem.

Where we determine that the product is faulty or has been supplied incorrectly, we will, at our discretion:

• repair the item;
• reprint or replace the product; or
• provide a full or partial refund where appropriate.

Delivery Issues

Customers should inspect all deliveries immediately upon receipt.

Any shortages, transit damage or delivery issues should be reported within 7 days of delivery.

Failure to notify us within this period may affect our ability to investigate claims with our delivery partners.

Refused Deliveries

If a delivery is refused or returned because incorrect delivery information was supplied by the customer, additional delivery charges may apply before the order is re-dispatched.

Contact Us

If you have any questions regarding your order or believe your product is faulty, please contact our customer support team as soon as possible, quoting your order number and providing photographs where relevant.

We aim to resolve all genuine issues promptly and fairly in accordance with Irish consumer law.